1. Strategic
Analysis and Planning
Customer analysis, competitor analysis, market
analysis, environmental analysis, performance analysis, determination of
strategic options
2. Mediation Services
interest-based mediation of internet or external disputes
3. Marketing Plans
Market analysis, product analysis, distribution channel analysis, SWOT
analysis, market segmentation, marketing strategy, marketing mix,
marketing audit
4. Business Plans
product/service, finance, human resources,
organizational culture, operations, supplies, distribution, management,
structure
5. Organizational Change Management
Focus, accountability, reasons for change,
vision, competencies, values, strategy, initiatives, process redesign,
cross-functional benefits, benchmarking, change communications, change
board, 'real change leaders'
6. Team Building
organizational culture analysis,
organizational behaviour, organizational management, conflict resolution
techniques, motivation
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